throtl Reviews

So far my throtl account has been smooth. Signing in is easy, and I like that the rewards points show up on their own without me having to follow up or chase anything down. I used some points on my last order and the discount came off like it was supposed to, which was nice. Overall it’s been simple and I haven’t had any issues. Hopefully they keep taking care of customers like this, because if anything ever does go wrong, I’d definitely expect them to make it right with some kind of credit or compensation.

The install guide was alright, but I’m the type who mostly looks at the pictures and only checks the text when I get stuck. The photos weren’t clear enough in a few spots, so the setup took longer than it should’ve.

I’ve used throtl and it definitely comes across like a legitimate car parts shop. The branding looks professional, the product details were in line with what I expected, and nothing about the site felt fake or sketchy to me. The only thing I’d say is that the shipping updates could be a little more clear, but overall, I felt comfortable ordering and would trust them again.

I ordered from throtl and the communication felt like it only worked when it wanted to. The updates weren’t clear, and I kept having to check in just to figure out what was going on. When I did get replies, they were late and vague. Maybe other people had a smoother experience, but for me it was frustrating the whole way through.

Just a warning for anyone ordering here, I tried to cancel my order almost immediately, but it still went through anyway. Customer support took a while to get back to me, and I ended up having to follow up multiple times just to get any real response. Definitely more frustrating than I expected.

The tracking was wonky, not gonna lie. It said my order was still waiting to ship, then boom, it showed up at my door the same day. Support was fine and all, but I was definitely a little annoyed because I had no clue where my package actually was.

I’ve usually stuck with my go-to parts sites because I know what to expect, but I ended up browsing throtl and was impressed. They’ve got a nice mix of car parts, especially for mods and upgrades, and I found a few brands I don’t always see elsewhere.
I’m still a little loyal to the shops I’ve used for years, so I’m not fully converted yet. A few things were out of stock and the filters could be better, which is why I’d give it 4 stars, but it’s definitely a solid place to check when you’re looking around

The product was fine, but the shipping took way too long. I get that delays can happen, but it feels like basic courtesy to keep customers updated and get orders out in a reasonable amount of time.

Had to return a part from throtl.com. My fault. Ordered the wrong one. The return page was simple enough. No long email back and forth, which I liked.

Got the label quick. Packed it up. Sent it out the next day. Easy process overall.

Refund took a little longer than I wanted. Not terrible though. Just wish the updates were faster. Still a good experience.

I’ve been having a tough time finding stuff on the site. Pages load slowly, and the filters feel kind of messy, so it takes longer than it should to narrow things down. When I reached out to support, it felt like they were blaming me for not using it correctly instead of acknowledging the experience was frustrating.

I had a frustrating experience with throtl’s customer service. I only had a simple question about my order, nothing complicated, but the replies I got were super short and didn’t really answer what I was asking. Maybe they were busy or something, I don’t know, but it felt careless.
At first I thought it would get sorted out quickly, and it probably could have been fine, but after a few messages it just felt like they were trying to close the ticket and move on. Not the worst thing ever, I guess, but still annoying enough that I wouldn’t order again if I thought I might need support

I was annoyed because I got the wrong item at first, and the communication wasn’t super clear on what was going on. I had to email over some pictures and my order info, but once I did, throtl got back to me fairly quickly and didn’t make it a huge hassle. They shipped out the correct part, and in the end everything worked out fine. Not the smoothest start, but customer service handled it well

I’ve ordered from throtl a couple of times now, and the prices are decent overall. I still check other sites before buying, because some stuff is clearly a better deal there while other parts feel like they’re priced to make you think you’re saving more than you actually are.

The best value seems to be when they’re running sales or promo codes, which I’m guessing is kind of the point since it makes you wait around and grab more than you planned. Shipping wasn’t super cheap for me, but it also wasn’t bad enough to make me cancel the order.

I’d give them 4 stars because they’re not always the cheapest option, but when you catch the right deal, it feels worth it. I’d buy from them again, I’d just keep comparing prices first

I’m still waiting on my exchange and the whole thing has been frustrating because I reached out expecting some clear direction or at least a simple update, but instead it feels like I’m just getting passed around with no real answers, no timeline, and no idea what’s actually happening

I liked the item overall, but the shipping cost was more than I expected. It kind of took away from the experience, so I’m hoping there’s some kind of credit, refund, or compensation that can be offered for the extra cost.

I tried using the discount codes, but they didn’t work on the sale items, so… kind of disappointing. I was hoping to save a little extra, but I guess not

Had a warranty issue and support got back to me quick. They helped me get it sorted without too much hassle, just needed one extra email lol. Overall, smooth experience

I ordered this part because the listing said it would fit my car, but it didn’t even come close. The page was missing important details that would’ve saved me the hassle. When I contacted support, they just pointed me right back to the same listing, like... give me a break. Ended up wasting time and money on shipping. I won’t be ordering from here again.

I ordered a few parts from throtl i was mostly worried the stock count on the site wouldn’t be accurate like I’ve had happen with other places 😅 But everything that showed as in stock actually shipped, and the updates came through quickly. No random backorder surprise or weird delay, which was a relief. Overall, happy with the experience and I’d definitely order from them again.

I had to cancel my order and thought I’d be waiting forever for the refund, but it came through way quicker than I expected. It only took a couple of days, which was a nice surprise. Not a flawless experience, but definitely not a huge deal in the end.